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Helpdesk Agent (Dutch+French) Tenerife Santa Cruz de Tenerife 
ESPAÑA es el país elegido por CRIT interim ett para comenzar su expansión internacional, debido a que ESPAÑA representa el país de EUROPA con mejor potencial para el Trabajo Temporal. Implantados desde 1962 en Francia y 1995 en España, dominamos a la perfección este sector de actividad y tenemos un conocimiento muy amplio de la vida de las empresas. Nuestra empresa matriz es proveedora de las empresas francesas más importantes. En España contamos con la confianza de empresas líderes en su sector de actividad repartidas por toda la geografía nacional. Desde nuestros inicios en España en el año 1995, no hemos cesado de ampliar nuestra red de delegaciones. Nuestro objetivo es poder dar una cobertura en el ámbito nacional y por ello se optó en abril y junio de 2006 por la incorporación a nuestro Grupo de Tutor Recursos Humanos y Clave Consulting, con fuerte presencia en Cataluña y Andalucía respectivamente.
> Ofertas de empleo >
Ofertas de empleo en S.C. Tenerife >
Ofertas de empleo en CRIT Interim ETT >
Helpdesk Agent (Dutch+French) Tenerife Santa Cruz de Tenerife ¡Oportunidad! Menos de 10 candidatos inscritos.
Customer support agent (english + dutch + french) Tenerife
We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.
Responsibilities
· Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution.
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
· Work with departmental staff to promote, develop, and maintain strong customer service values.
· Escalate unresolved issues to support leads, designated (Client) service group.
Requirements
· Mandatory languages (fluent): Main language (Dutch+French) + English (Valuable: Spanish)
· Basic PC Skills
· Good communication skills
· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
· Baic understanding of the principles, theories, and practices of group dynamics and/or team development
· Basic Business Development:, Results Focused, Initiative
· Customer-oriented
We offer:
. Permanent contract
. Development in an international environment and training
. Location: Tenerife (Spain) Now is online.· Mandatory languages (fluent): Main language + English (Valuable: Spanish)
· Basic PC Skills
· Good communication skills
· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
· Baic understanding of the principles, theories, and practices of group dynamics and/or team development
· Basic Business Development:, Results Focused, Initiative
· Customer-oriented
